Conditions of use & Warranty
Do you need assistance?
Please send us an email from the 'Contact us' page. One of our Motosyko team will do their best to get back to you as soon as possible. The Motosyko warehouse and offices are open form Monday to Friday 9am – 5pm. Please note we are an online warehouse and in order to keep the price point of Motosyko products down we are an internet based business only. You can visit us, but by appointment only.
For UK residents only. You can pay via our online payment system via credit or debit card. Our site is fully protected so your payment details will be safe and secure. When you go to make payment you will be re-directed to the UTP payment gateway for fast secure safe payments.
For European or Worldwide customers.
We ship worldwide so it's no problem to ship out anywhere (within reason). Please send us an email with the details below, and we will get back to you as soon as possible. We ship out with DHL / TNT/ UPS and Fedex.
- A list of parts you are looking to purchase
- Full name and shipping address
- Contact telephone number
You can find the International order enquiries form here.
If you are happy with the quote we will send you a link to make payment via Bank transfer. So you know your payment details are safe & secure. Motosyko will ONLY accept bank transfers for overseas customers.
Who are Motosyko?
Motosyko was established in 2009 in Isle of Man (Road race capital of the World). With many dealers throughout the UK and various countries all over the world were fast becoming one of the best in the Industries. Working alongside the likes of Workz Industires, YCF, Zongshen, TB parts and Daytona and numerous factory professional riders. Including MotoGP and BSB. We have had various championship wins over the years. Motosyko are know for their engine tuning and distribution of performance parts and engines. No other companies could even get close.
We are proud of our heritage and aftermarket parts developments.
Cancellation of Pre Orders
If you have placed an order and decide to cancel it (providing that your part has NOT already been dispatched)we will send you a refund. There maybe an administration fee of £5 to cancel the order.
We will accept returns if we have been notified within 3 working days of you receiving the item and you have completed the returns form. Motosyko will send you a returns code that must be printed on the parts package. Without this code we can not accept any returns. We must then receive the item back within 7 working days after we have reviewed and processed you return request. You will be notified via email. After this time we can not accept the return. This is a strict policy. All items returned MUST be in original packaging and unopened, not fitted or used! If the item has been opened, fitted or used when Motosyko receive it back, then you will be contacted and asked to pay the shipping cost to return the item back to you. You may also be asked to pay an administration fee. If the return costs are not paid, Motosyko with dispose of the part/s at their own discretion 30 days after notifying you.
Please note. If there is damage to any returned parts in transit or if the value of item has been reduced as a result of over handling (for example more than you would in a shop) you may be liable for a deduction in the refund to cover our costs. Please ensure you package it well and send it back recorded delivery. Please keep any proof of postage. If we do not receive the item back, we can not refund you!
When we have received your item back in good condition we will issue you with a full refund excluding any shipping or handling costs. Please note, handling costs are built into the price of the product at the sales price. From time to time Motosyko will offer deals/parts with FREE delivery. Please note that the handling fee is also already built into these prices. If you return goods that initially had free delivery, you will be charged the delivery fee that the part/s cost to send.
You can find the Returns request form here.
We will ship out Internationally . We aim to dispatch your parts within 48hrs after payment. If you are based in the UK or anywhere around the world we are here to help. For International customers please see the payments section above. We only send out parts or bikes through reputable companies and they will always require a signature on arrival. If you have received a box of parts or a bike in a crate and the packaging is damaged you must refuse the item. If the box is damaged, please take a few minutes to open the box and check for damage before the driver leaves. If you sign for a box of parts or a bike in a crate that has damage then this will be down to you and the shipper to resolve not Motosyko. If you have accepted a consignment and signed for it in good condition, then we can NOT make a claim against the couriers. Alternately you must open the item and make sure the contents is of satisfactory standard and not damaged.
Occasionally but very rarely a bike or parts may be delivery with what we call 'Crate Rash'. This basically means that in delivery process the bike or parts may have gained a small scratch or a little wear from one of the plastics on the cardboard carton. This is not what we would class as 'actual damage' and we will not be sending any replacement parts. However all claims are treated on an individual basis. If the bike or parts have a damaged crate, please read the details again in the above.
All of the above information applies to International shipping also. You may notice that we do not offer a shipping price direct for bikes on our website for international shipping. If you would like a price for a bike to be shipped internationally then please send us an email with full details.
Why is there no shipping option for all my parts? We have a policy that we can only ship 25KG of parts in one box. If you have lots of parts that weigh more than 25KG then you must make a separate order. You can only ship a maximum of 25KG per order. We want your parts to arrive safe, so we have a max weight.
Motosyko ONLY supply parts for competition off road use. We offer NO warranty on any parts we supply or imply they have any sort of warranty with them. All Motosyko parts are used in server racing conditions and therefore we can not offer any sort of warranty.
Pit bikes are supplied in a crate and require some minimal assembly. We do provide an assembly instruction manual if you need one. If you are not completely confident to build up your new Pit Bike, then please ask a local qualified technician to help you. Pit bikes are ALL supplied in a crates.
Motosyko, offers no warranty of any kind, whether it be expressed or implied. The consumer assumes all risks when on, near, or around pit bikes. Also excluded from this is any incidental or consequential damages including loss of use. You agree to this warranty when you make a purchase of a Pit Bike from Motosyko or from any Motosyko authorised distributor or trader.
|Motosyko company (hereunder THE SELLER) is a registered trademark.The email address is email@example.com (hereunder THE SELLER ADDRESS).Any order under a product appearing in the online store website (hereunder SELLER WEBSITE) requires consultation and prior acceptance of these general sales conditions. The click of an order validation implies full acceptance of these. This click has a value of "digital signature".
1/ OBJECT AND FIELD OF APPLICATION
9/ TITLE RETENTION CLAUSE
10/ PRODUCTS PART-EXCHANGE
13/ USE OF MOTOSYKO PRODUCTS
14/ TRANSPORT COSTS